Free Delivery from 49£
About Giordano
How long has Giordano been producing wines?
Giordano was founded in 1900, and has been creating and developing its products ever since with a focus on accessible quality,
How do you get such advantageous offers?
We offer all our wines and specialities directly to the end consumer, without intermediaries and therefore without all the costs that this supply chain would bring. So those who buy from us pay what they see, not the distribution costs.
Are your wines only available online?
We made the choice not to have physical shops, precisely to ensure that our products do not have additional costs.
What are your most popular wines?
There are many of our wines that sell tens of thousands of bottles each year. Probably those to which our customers have been attached the longest are Andrea Rosso, Raggiante and Eventus.
My Account
How can I create an account?
Easy: just go to the registration page and fill in the form with your details. It takes a minute and you do it once, then you just log in with your email and password.
What are the advantages of having an account?
Only those with an account can shop on the site and take advantage of all the opportunities this brings: dedicated prices and special promotions.
I already have an account: how can I log in?
Just go to the login page and enter your credentials. If you have forgotten your password, you can reset it and change it.
Are my personal data safe?
Yes: your data is stored on our systems, which comply with all required security protocols and are protected by up-to-date technology.
Newsletter
Are there dedicated offers for newsletter subscribers?
Yes: those who receive the newsletter and are already customers have access to dedicated offers, get a preview of what is new and can take advantage of all the business opportunities we offer each week.
How can I subscribe to the newsletter?
At the bottom of the site or in the window that appears after a few seconds, you can enter your email address to register and receive a welcome discount.
How can I unsubscribe from the newsletter?
At the bottom of all newsletters there is an unsubscription link: just click on it to proceed.
Where can I see all current promotions?
On our site you will find active theme offers and promotions, which are constantly updated. If you need specific details, please contact us.
Orders
Do I have to have an account to be able to shop on the site?
Yes, but you can start by adding products to your shopping cart and then sign up at the time of purchase - it takes a minute.
Will I receive updates on the order I placed?
Of course: we will update you by email on the status of your order, from purchase confirmation to final delivery.
I have not received the order confirmation email: what can I do?
Look in the spam folder of your e-mail: it may have ended up there. If you want more reassurance that your order is confirmed, also check in your private area in the order list.
How can I check the status of my order?
Just access your private area, available after login: from there you can see the list and status of all your orders.
Payments
What payment methods are available?
You can pay by credit card, major electronic prepaid methods, cash on delivery and, depending on the country you are in and your specific account, also by bank transfer and postal order.
I have a discount code: how can I use it?
Easy: at checkout you will find a window saying "Do you have a discount code?": there you can enter the code and confirm it. If valid and applicable to the products you have chosen, the system will apply the discount to your total.
Are my data safe when I pay?
Of course: all our payments are processed in complete security, through a partner platform that guarantees the necessary protection and privacy conditions.
Shipping
Where will my order be shipped from?
All orders leave from our logistics hub in Italy, from where more than 2 million parcels are shipped each year to all parts of Europe.
In how many days will my order arrive?
Usually, orders take between 4 and 12 days to arrive at their destination, depending on the distance they have to travel: we always do our best to optimise this time, relying on the most efficient partners in each country.
How much does shipping cost?
The large number of shipments we handle each year allows us to have some of the best rates in Europe, and to offer free delivery with very low spending thresholds.
How can I track the shipment of my order?
In your private area, by logging in on the site, or at the tracking link you receive by email, you can follow your order throughout its journey, and if necessary contact the courier.
The tracking link I received is not active: why?
The link is provided to us by the courier upon collection of the shipment, but it may take a few hours for the shipment status information to be updated and viewable.
Why is my order delayed?
It may happen that an order takes longer than average to arrive at its destination. There can be many reasons for this, but usually the main one relates to logistical and transport delays due to the high number of deliveries by the courier company.
What happens if I am not at home at the time of delivery?
The courier will make another attempt on the next working day, then your parcel will remain in storage for a few days and you can arrange with the courier for pick-up or delivery at a later date.
Returns and Refunds
What can I do if I am not satisfied with my purchase?
No problem: contact our Customer Service and follow their instructions to proceed with a request. We will refund you at no charge.
I have not yet received my refund: why?
Reimbursement times depend on the payment method chosen and the rules governing interbank relations: we often cannot do anything to speed up these times, but we remain at your disposal if you have any doubts.
Didn't find an answer to your question? Contact us: our Customer Service will be happy to help you resolve your doubts.